• Before the return of a product, the communication with the service department of soildblanc.com must have preceded.
• The return must be made within the 14 calendar days from the date of receipt and the return conditions must be met (e.g. the product has not been opened and is in excellent condition). For this reason, we recommend that the product be shipped in a suitable package - not in an envelope).
• The returns are accepted only if the products are unused and in their original condition.
• The returns must be made by the courier company and not by post.
• In case a product is mistakenly sent by our company, the costs of the return are fully covered by us, following consultation, so that the cooperating courier company can come and pick up the product from your place.
• If any error on the part of our company does not arise, you will be charged with return costs (which is equal to the shipping costs of the order)
• For safety and quality reasons, no returns to Milk and baby food items are made.
• In case of use of the product or alteration of its original packaging, the return is not accepted.
• Refunds will be made within 1 day of the return and receipt of the products by our company.
• We have to return the money within 14 days of receipt of the cancellation request. However, if we do not receive the products or proof of return, there may be a delay in the refund. Refunds will also include the shipping costs paid by the customer for the purchase.
• In case of issuance of an invoice, the return must be done with a consignment note and, for computerisation reasons, it can take up to 5 working days.
• In case the return is not made within 14 calendar days from the day of their receipt, or some of the conditions of return are not met, solidblanc.com has the right not to accept the products back and not to replace them.
44 Agiou Konstantinou & Eleni,
Agios Dimitrios, 17342, Athens.